Run Your Contact Center In The CloudWith Cisco Hosted Solution for Contact Center, customers can now run their contact center completely in the cloud. Learn about the benefits of a hosted deployment model and what makes Cisco Hosted Solution for Contact Center different from other hosted offerings. Cisco Unified E-mail Interaction ManagerLearn how Cisco Unified E-mail Interaction Manager helps businesses increase sales and enhance customer satisfaction by transforming traditional call centers into multi-channel contact centers. Cisco Unified Web Interaction ManagerWith multiple-chat and collaboration capabilities, find out how Cisco Unified Web Interaction Manager can facilitate effective, personalized assistance that can greatly enhance the customer experience. Maximize Outbound OperationsLearn how Cisco Outbound Option helps you get more from your outbound operations. Lawrence Ng, product manager, discusses the technological features and business benefits of this innovative solution. Cisco Unified Customer Voice PortalThis brief discussion provides a technical overview on Cisco Unified Customer Voice Portal and how it can improve the customer experience. Address Outbound Campaign Management ChallengesLearn how outbound contact centers are addressing industry challenges by focusing on intelligent campaign management. Join Alan Vondrell from Austin Logistics, and Lawrence Ng, product manager at Cisco, for a discussion about Austin Logistics OnQ Campaign Management Solution and the Cisco SolutionsPlus Program. Interactive Voice Response: Cisco's PerspectiveHear a brief discussion on the evolution of interactive voice response and the Cisco solutions to address common IVR problems. Cisco Unified Call StudioThis brief discussion provides a technical overview on Cisco Unified Call Studio and how it can empower enterprise contact centers to deliver more relevant and personalized voice applications using touch tones or speech recognition. Contact Center Reporting SolutionsWith Cisco's acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove. Contact Center ExpressCisco Unified Contact Center Express provides a "contact center in a box" for mid-market, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents. |
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