Fast, Effective Manual Call Handling

The Cisco Unified Business Attendant Console is a full-featured operator attendant console designed especially for Cisco Unified Communications Manager. It supports up to 6 operator clients and up to 500 Cisco Unified IP Phones users per attendant console system. Associated with a Cisco Unified IP Phone, this application allows an attendant console operator to quickly accept and effectively dispatch incoming calls to enterprise users.

The Cisco Unified Business Attendant Console offers a large set of features including:

• A call queuing engine
• Busy status
• Directory search capabilities that are integrated into the Cisco Unified Communications Manager directory.

Related Cisco Unified Attendant Console solutions:

• Cisco Unified Department Attendant Console: Designed for team-based answering functions within large enterprises with support for up to two operator clients and up to 150 Cisco Unified IP Phone users per attendant console system
• Cisco Unified Enterprise Attendant Console: Designed for larger enterprises with support for up to 25 operator clients and up to 100,000 Cisco Unified IP Phone users per attendant console system