About Cisco

A: This service was released in September of 2007. We currently allow customers to receive text messages when content on certain topics has been released on Cisco.com.

A: SMS is the abbreviation for Short Message Service. SMS messages are primarily communications to mobile or cell phone devices.

A: Yes

A: We are currently available to customers in the following countries:

Albania, Andorra, Antigua + Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil, Bulgaria, Cambodia, Cayman Islands, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Jamaica, Kenya, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mauritius, Moldavia, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Nigeria, Norway, Oman, Palestinian Auth, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia & Kazhakstan, Saint Kitts Nevis, Saint Lucia, Saint Vincent, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Tunisia, Turkey, UK, Ukraine, United Arab Emirates, USA & Canada, Vietnam, Virgin Islands UK

A: The SMS standard specification supports 160 characters as the maximum all carriers must support. We have implemented our platform to support the industry standard.

A: On a telephone handset 24726 corresponds to the characters in our company name "CISCO." We have registered this number in the United States and Canada. We intend to make sure that all messages that you receive from us on your U.S. or Canadian cell phone will note this number as the sender. This will allow you to verify that a message is from Cisco and not a third party.

A: These numbers has been registered by Cisco to communicate to customers via text messages outside the US and Canada. These are the only phone numbers we use to send text messages from and will allow you to validate that a text message is from Cisco and not a third party.

A: There are three ways to sign-up for our Alerts:

• On our quick registration page you can enter your US mobile phone number or by clicking on enter international number you can enter your mobile number starting with your country code.  From the pull down menu choose the Topic you are interested in and click submit.  If you wish to register for multiple topics you will have to re-enter your number and choose the additional topic you wish to subscribe to.
• If you have already registered on Cisco and have a Cisco login ID you can choose to signup on our authenticated page which offers you the ability to subscribe to all of the topics on the quick registration page but also provides the ability to choose whether you receive the alert immediately or in a daily digest option.  To register via this option click on the "register now" link at the top of this page. You will be asked to log in to Cisco.com. If you have not previously registered for a Cisco user ID and password, you will be asked to register. When you have logged in, we will ask you a few questions about your device and show you a selection of topics about which you can choose to be alerted when new content is published. When you click Submit, a thank you screen will confirm that you have been registered.
  
  After you have registered online, you will receive a text message on your mobile device asking you to confirm your wish to subscribe to the service. You will be asked to reply to the message with the word "Confirm." After you enter "Confirm," we will send you a message confirming that you have subscribed to the service.
• You may register via a SMS message by following the instructions on this page.

A: Cisco will not charge you for this service. Your carrier may charge you for receiving and sending the text messages. You should check with your carrier to find out what you will be charged for SMS messages before signing up for this service.

A: If you wish to cancel your subscription for all of the topics you subscribed to, reply to one of the text messages you received from Cisco with just the word STOP and we will cancel your subscription(s).

If you only wish to cancel your subscription to a specific topic:

• reply to a message you received from CISCO
• in the message you send us choose the Text In keyword from the list below for the topic you wish to unsubscribe from
  

  Text IN	Topic
  pr	Press Releases
  fs	Feature Stories
  product	New Products
  mobility	Mobile Solutions
  product	New Products
  fn	Field Notices
  sa	Security Alerts
  sn	Security News
  sr	Security Responses
  TOA	Threat Outbreak Alert
  CRR	Cyber Risk Reports
  CER	Cisco Event Responses
  IPSA	Cisco IPS Active Update Bulletins
  CAMB	Cisco Applied Mitigation Bulletins

• follow the keyword with the word stop

For example to cancel your subscription to mobility alerts reply to any text message you received from Cisco with the the following(without the quotes) ‘Mobility STOP’

A: We will send you only the information that you request. All messages sent to a phone number in the United States & Canada will come from the number 24726. Outside the US & Canada, Cisco text messages will originate from "447797801642". We will not send you messages from another number.

A: Send e-mail to smsservice@cisco.com, and we will answer questions you may have about this service.