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CCNA Voice Certification

The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification enterprise option assesses skills and knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM) 6.0. It is typically employed by large organizations such as governments, large companies, and colleges. The CVOICE #642-436 exam will be required for this option.

The CCNA Voice Certification commercial option assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts. The IIUC exam #640-460 will be required for this option.

CCNA Voice syllabus

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Important information regarding CCNA Voice Certification
On Oct. 19, 2010, Learning@Cisco announced the refresh of the CCNA Voice certification. The refresh reflects the convergence of data, voice, and video on the network. The new exam, ICOMM v8.0 will replace the existing IIUC exam. The last day to test using the IIUC exam will be February 28, 2011. In addition, the last day to use the enterprise option to earn CCNA Voice Certification is Feb. 28, 2011.

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CCNA Voice Prerequisites
Valid Cisco CCNA or any Cisco CCIE certification can act as a prerequisite.
 
CCNA Voice Exams & Recommended Training
Required Exam(s)
Recommended Training
640-461 ICOMM v8.0 Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)
 
CCNA Voice Recertification

CCNA Voice certifications are valid for three years. To recertify, pass ONE of the following before the certification expiration date:

  • Pass any current CCNA Concentration exam (wireless, or security, or voice, or SP Ops), or
  • Pass any current 642-XXX professional level exam, or
  • Pass the current CCDA DESGN exam, or
  • Pass any current Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams, Implementing Cisco TelePresence Installations (ITI) exams, Cisco Leading Virtual Classroom Instruction exams, or any 650 online exams), or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written  Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.
 
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