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Managed Services ATP Remote: TelePresence Program Requirements

To achieve the Managed Services (MS) ATP Remote - TelePresence qualification, partners must fulfill each of the following defined job roles:

  • Account Manager
  • Systems Engineer
  • Field Engineer I
  • Installation Technician

Note: Role sharing guidelines for ATPs are unique and specific for each ATP program. These guidelines sit outside of the role sharing guidelines used for specializations and certifications, allowing a partner to utilize roles that have already been assigned in one or more specialization or certification programs. Role sharing is not allowed in the MS ATP Remote TelePresence Program.

Because technology continues to evolve, Cisco ATP requirements are subject to change. Please refer to this site often to ensure that you meet all current program requirements.

Please view the investment page for this ATP program for time and costs.

The MS ATP Remote - TelePresence program requirements are as follows:


Account Manager
The AM will handle the account management and pre-sales tasks necessary to recognize opportunities and to sell the Cisco TelePresence. Responsible for articulating the Cisco TelePresence architecture, demonstrate Cisco TelePresence applications, prepare technical responses to RFPs, and provide sales support for installed customers.

Prerequisite:

  • Cisco Sales Expert (CSE) Exam

Required Training and/or Exams:

  • Cisco Sales Expert (CSE) designation
  • View Learning Map (Requires PEC login)

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Systems Engineer
The SE will help customers to plan, design, acquire, configure, implement, and integrate the systems required to support Cisco TelePresence. The SE is a key member of the account team and is responsible for ensuring the highest level of technical account management. The SE assists customers with design, configuration, implementation, and integration of the Cisco TelePresence.

Prerequisite:

  • None

Required Training and/or Exams:

  • View Learning Map (Requires PEC login)

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Field Engineer I
The FE is required to assist customers with the installation and support of Cisco TelePresence products. Responsibilities include: providing installation test and turn-up services; providing problem determination, analysis, and problem resolution; and engaging Cisco TAC as required for hardware/software support, problem resolution, and escalation.

Prerequisite:

  • CCIE-Voice or CCVP Certificationion

Required Training and/or Exams:

  • Cisco Certified Internetwork Expert - Voice
  • Cisco Certified Voice Professional
  • View Learning Map (Requires PEC login)

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Installation Technician
The IT coordinates and performs installation of the physical hardware of the Cisco TelePresence Solution, including cameras, codecs, cables, monitors, furniture, etc.

Prerequisite:

  • None

Required Training and/or Exams:

  • View Learning Map (Requires PEC login)

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