The Cisco Unified Contact Center Enterprise ATP program is focused on the high-end enterprise contact center marketplace. Participation in this program allows partners to provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.
Program Participation
The ATP Program is an invitation-only program. To participate in the ATP Program, you must already possess relevant job, industry, and market credentials in the ATP technology. Before engaging with potential ATP partners, a Cisco sponsor or channel account manager (CAM) must proceed to the ATP Instruction Page for nomination, approval, and partner invitation instructions. You should take the following steps:
- Read the requirements for participation in the ATP Program.
- If identified as a participating partner/provider, complete the Cisco ATP application and review it with your CAM. If you meet all criteria, your CAM will submit a request for invitation to the ATP Theater Lead contact. Note: filling out an application does not guarantee an invitation.
- Once invited, visit the Certification and Specialization Application (CSApp)/Invitation tool to complete the Program Requirements Checklist (PRC) online. The Word version file can be downloaded and used to track completion of program requirements.
Partner Profile
Cisco is looking to collaborate with established partners with experience in the high-end, enterprise contact-center market. A prospective partner should demonstrate expertise in legacy TDM and PBX phone systems, IP-based telephony phone technology (IP Telephony Revised Specialization), and IP-based contact center solutions.
Restricted Products
New partners can prospect leads and develop quotes for Cisco Unified Contact Center Enterprise products and solutions during the qualification period, but cannot purchase these products and begin deployments until they have successfully met the defined requirements for this ATP.
The following links are helpful to achieve ATP qualification. They provide access to additional training and resources.
Cisco Unified Contact Center Enterprise Introduction
Product Literature
For more information, please contact your Cisco channel account manager.
The Unified Contact Center Enterprise Satellite ATP program is focused on the high-end enterprise contact center marketplace. Participation in this program allows partners to provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.
The "satellite" designation enables partners to be recognized as an approved Unified Contact Center Enterprise ATP provider in a second country after becoming an approved Unified Contact Center Enterprise ATP partner in one country ("host") within their theater (or the European Economic Area if applicable).
Program Participation
The ATP Program is an invitation-only program. To participate in the ATP Program, you must already possess relevant job, industry, and market credentials in the ATP technology. Before engaging with potential ATP partners, a Cisco sponsor or channel account manager (CAM) must proceed to the ATP Instruction Page for nomination, approval, and partner invitation instructions. You should take the following steps:
- Read the requirements for participation in the ATP Program.
- If identified as a participating partner/provider, complete the Cisco ATP application and review it with your CAM. If you meet all criteria, your CAM will submit a request for invitation to the ATP Theater Lead contact. Note: filling out an application does not guarantee an invitation.
- Once invited, visit the Certification and Specialization Application (CSApp)/Invitation tool to complete the Program Requirements Checklist (PRC) online. The Word version file can be downloaded and used to track completion of program requirements.
Partner Profile
Cisco is looking to collaborate with established partners with experience in the high-end, enterprise contact-center market. A prospective partner should demonstrate expertise in legacy TDM and PBX phone systems, IP-based telephony phone technology (IP Telephony Revised Specialization), and IP-based contact center solutions.
Restricted Products
New partners can prospect leads and develop quotes for Cisco Unified Contact Center Enterprise products and solutions during the qualification period, but cannot purchase these products and begin deployments until they have successfully met the defined requirements for this ATP.
The following links are helpful to achieve ATP qualification. They provide access to additional training and resources.
Cisco Unified Contact Center Enterprise Introduction
Product Literature
For more information, please contact your Cisco channel account manager.
The Managed Services ATP Remote: Unified Contact Center Enterprise program, currently in pilot, focuses on managed services providers who have invested in a resale ATP host in the same theater as their network operations center (NOC). These providers have experience in the high-end enterprise contact center marketplace.
Participation in this program allows managed services providers to offer intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network. Providers can also deploy fully managed solutions to end customers in other theaters.
Program Participation
The ATP Program is an invitation-only program. To participate in the ATP Program, you must already possess relevant job, industry, and market credentials in the ATP technology. Before engaging with potential ATP partners, a Cisco sponsor or channel account manager (CAM) must proceed to the ATP Instruction Page for nomination, approval, and partner invitation instructions. You should take the following steps:
- Read the requirements for participation in the ATP Program.
- If identified as a participating partner/provider, complete the Cisco ATP application and review it with your CAM. If you meet all criteria, your CAM will submit a request for invitation to the ATP Theater Lead contact. Note: filling out an application does not guarantee an invitation.
- Once invited, visit the Certification and Specialization Application (CSApp)/Invitation tool to complete the Program Requirements Checklist (PRC) online. The Word version file can be downloaded and used to track completion of program requirements.
Partner Profile
Cisco wants to collaborate with established providers who have experience in the high-end enterprise contact center market. A prospective partner should demonstrate expertise in legacy time-division multiplexing and private branch exchange phone systems, IP-based telephony technology, and IP-based contact center solutions.
Partners must also be enrolled in the Cisco Managed Services Channel Program with an audited and approved service designation that supports the Cisco Unified Contact Center Enterprise ATP.
Restricted Products
New partners can investigate leads and develop quotes for Cisco Unified Contact Center Enterprise products and solutions during the qualification period, but they cannot purchase these products and begin deployments until they have successfully met the defined requirements for this ATP program.
More Information
The following links provide access to additional training and resources to help you achieve ATP qualification:
Cisco Unified Contact Center Enterprise Introduction
Cisco Unified Contact Center Enterprise Product Literature
For more information, contact your Cisco channel account manager.