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Partner Collaboration


Your customers are looking for ways to adopt new technologies at a fixed cost while reducing risk and resource requirements. MSCP can help you capture this dynamic opportunity and realize greater profitability with financial rewards, by enabling new ways to collaborate, and through marketing programs and resources.

As more companies evolve to capitalize on globalization, Cisco is witnessing a rapid expansion in the multinational customer segment. These new multinational customers need Cisco channel partners who can deliver complete solutions across geographies. Meanwhile, our partners need a progressive go-to-market strategy that facilitates collaboration across the entire value chain—from partner to customer, Cisco to partner, and partner to partner.

MSCP extends its program structure to accommodate two distinct forms of partner-to-partner collaboration: host-agent (in pilot) and white labeling. Both models benefit partners by maximizing customer opportunities and enabling faster adoption of new technologies.

Partner Collaboration Success Stories
Partner to Partner At A Glance
Reference Document for Parties Interested in Entering White Label Relationship
MSCP and White Label Q and A Blog
Global Partner Network (GPN) FAQ


MSCP Host-Agent (part of Global Partner Network)
Extend Your Global Footprint
MSCP White Labeling
Extend Your Capabilities

Collaborate with other qualified Cisco partners
to support customers in remote locations.

Collaborate with other qualified Cisco partners
to extend your capabilities.

The Host:

  • Is a Managed Services-Master approved partner
  • Selects a qualified agent(s) who can deliver solutions in remote locations
  • Negotiates terms and conditions with both customer and agent
  • Manages the entire transaction

The Producer:

  • Develops and delivers a managed service
  • Is responsible for NOC management, monitoring, and trouble resolution
  • Is usually transparent to customer

The Agent:

  • Is Premier resale certified, or above, in the landed country
  • Has the necessary specializations and/or ATPs to purchase restricted access products in landed country
  • Signs the agent terms and conditions
  • Is required to use Cisco Branded Resale Services (if Cisco Services are attached) unless agent is a Service Alliance Partner or if next business day delivery is unavailable

The Marketer:

  • Contracts with producer for service and NOC management
  • Re-brands and sells producer's service as their own
  • Contracts with customer
  • Manages all aspects of the customer relationship

Host Benefits

  • Owns customer relationship
  • Delivers in remote locations
  • Manages end-to-end deal

Producer Benefits

  • Scale
  • Realizes incremental revenue
  • Transparent to customer

Agent Benefits

  • Realizes incremental revenue
  • Leverages local process
  • Proven capability at delivering solutions in global destinations

Marketer Benefits

  • Extends capabilities
  • Owns customer relationship

Please follow up with your theater lead or CAM for more information about these partnering options.

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