Technical Services Newsletter

Tech Insights

Here, you will find our most technical content including Chalk Talks, TAC Tips, and answers to questions submitted by our readers.

Expert to Expert:

Uploading Files for a Support Case? Know Your Options

Whether you are trying to attach a small 500 KB log file or a huge 30 GB core dump to a Cisco Technical Support case, Cisco provides a number of different tools. Know your options, so you can make an informed choice about what tool to use, and how to secure your information.

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What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

Disable SNMP v1 or SNMP v2c While Other Versions Remain Enabled

Find out how to restrict legacy network management applications from polling your devices while allowing more modern applications that support SNMPv2c or SNMPv3 the ability to continue manage the devices.

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Chalk Talk:

Firewalls and UC Security: What does advanced inspection of signaling protocols mean?

On the data sheets of modern firewalls, it's common to read sentences such as "support for advanced voice inspection." But what's it all about? Why do these protocols require special handling?

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