Faster Service, Improved Experience
Learn how the Customer Service Connection solution can change the way your customers shop. (Video - 3:32 min)
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Faster Service, Improved Experience
Learn how the Customer Service Connection solution can change the way your customers shop. (Video - 3:32 min)
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Improve In-Store Customer Service Responsiveness
Offer your customers a higher level of service. Specifically designed for Cisco Unified IP Communications environments, Customer Service Connection with Radianta helps stores deliver better customer service faster, thereby increasing per-basket revenues.
It also provides key employee and department performance metrics, allowing store and corporate management to better identify customer support gaps.
Key features include:
- One-Button Service Request
Provides customers with fast access to service though wireless and wired IP devices anywhere in the store.
- Multiple Department Call Coverage
Lets employees log into a wireless IP phone to provide service coverage for multiple departments.
- Customer Assistance Reporting
Gives retail management detailed performance metrics for service responsiveness at any level.
Solution Overview
Find out more about the Customer Service Connection solution.
Solution Partner
Radianta
Radianta, an application development and integration company, provides solutions that focus on improving the customer experience while increasing employee productivity.
Relevant Solution Products
IP Telephony
Run voice, data, and video communications over a single, converged network with call-processing software, telephones, and endpoint devices.
Communications Infrastructure
These integrated, cost-effective infrastructure products deliver industry-leading routing and switching technologies on a single platform.
(PDF - 468 KB)